Privacy Policy

This Privacy Policy describes how SREE VIJAYA KRISHNA HOSPITALITIES and its affiliates (“we”, “our”, “us”) collect, use, share, protect or otherwise process your personal data through our website www.hotelindraprasttha.com (“Platform”).

By accessing or using this Platform, you agree to be bound by this Privacy Policy and the Terms of Use. This Platform is intended for users within India.

Collection of Information

We may collect personal information such as:

• Name, date of birth, address, mobile number, email ID
• Proof of identity or address
• Payment information (e.g., card details, UPI, etc.)
• Biometric data (where applicable and consented)
• Platform usage patterns, preferences, and behavioral data
• Transaction details and interactions with partner platforms

We may track and analyze usage patterns on an aggregate basis to improve our services.

Usage of Information

• To fulfill your requests and provide services
• To personalize your experience and improve customer service
• To resolve disputes, troubleshoot issues, and detect fraud
• To inform you about offers, services, or updates
• To comply with legal obligations

Sharing of Information

• Within our group companies and affiliates
• With third-party service providers (e.g., logistics, payments)
• To comply with legal orders or requests
• To protect rights, property, and safety of users or the public

We are not responsible for the privacy practices of third-party partners. Please review their privacy policies before sharing data.

Security Measures

We implement reasonable security measures to protect your personal data. However, transmission of data over the internet is not 100% secure. Users must keep their login credentials safe.

Data Retention & Deletion

You may delete your account via your profile settings. Data is retained only as long as necessary for intended purposes or as per law.

Anonymized data may be retained for research and analysis.

Your Rights

You can access, rectify, or update your personal data through the Platform. You may also withdraw consent by contacting our Grievance Officer.

Consent

By using the Platform, you consent to the collection and use of your data as outlined here. If you provide data of others, you confirm you have their consent.

You may withdraw consent by contacting us. This may affect your access to services.

Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically. Significant updates will be communicated as required under law.

Grievance Officer

Name: Shaik Shajahan

Designation: IT

Address: #60-2-1D, Polyclinic Main Road, Gayatri Nagar, Vijayawada - 520010

Contact: +91-9121243494

Email: it@hotelindraprasttha.com

Hours: Monday - Friday (9:00 AM - 6:00 PM)